"All of us—even though we know better—we’re mean. And when that happens, the very best we can do is..."

All of us—even though we know better—we’re mean. And when that happens, the very best we can do is take these 3 steps:

1) We forgive ourselves, cuz we’re just plain human.
2) We apologize and/or make amends if we possibly can.
3) We try to do better the next time.

By doing those three steps—over and over, every time we’re mean—we learn how to not be mean. And we’ll go for a longer stretch time before the next time we are mean. And we will be mean again, whether it’s intentional or not. The deal is we try not to be mean. Good intentions count for a lot.